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DFSS For Six Sigma To Design Business Processes Quality Management Systems
Provide DFSS for six sigma tools to design new business processes and quality management systems, and deliver high results
What is DFSS for Six Sigma?
Most people are familiar with the six sigma expression of DFSS for Six Sigma, which is a methodology for designing new management system and business processes. Design for Six Sigma or DMADV (Define, Measure, Analyze, Improve and Control). Both expressions relate to the same methodology. As a direct outgrowth of Six Sigma, DFSS is a methodology for enhancing the quality management system and designing new business processes and management systems. But what does DFSS or DMADV means?
- Define: Determine process parameters of management systems based on functional requirements.
- Measure: Determine customer needs and the predicted behavior of management systems.
- Analyze: Map the relationships between causal variables in management systems.
- Design: Design cost-effective solutions for running business process and quality of management systems.
- Validate: Control and verify the integrity of new business processes and management systems.
Experts and six sigma practitioners focus on capturing and analyzing the voice of the customers, mapping and designing the processes to streamline business processes and implement management systems that will satisfy customers. The goal of DFSS for six sigma is to increase the organization's competitiveness by designing new systems that are aligned to customers requirements.
Who use DFSS for Six Sigma?
Corporations have to constantly reinvent, and innovate to remain competitive. So, they strive to implement six sigma. DFSS for six sigma is an amplifier for the design function or process, making it more predictable and reliable, and also ensuring its outputs are manufacturable at the highest Sigma level and deliverable at the highest performance-to-cost ratios. DFSS for six sigma approach is often applied to succeed in market development and CRM implementation. Six sigma tools enable to uncover customer needs and expectations specific to the product or service, design the product or service and its associated business processes, pilot test the new design, and finally plan and conduct the activities necessary to implement the new product, or service.
Six Sigma concept is the right approach for managers or team who look for using perfect management tools from the very beginning of any design project. DFSS for Six Sigma can be applied to design any product, service or system (starting from scratch). DFSS for six sigma can be used to streamline software design and systems integration in IT industry.
Why implement DFSS for Six Sigma?
Organizations use DFSS for Six Sigma when they have to design or re-design a business process, launch a new product or service, and implement a new management system. Whether innovatively continuous or discontinuous, DFSS for six sigma avoids major costs while satisfying customer requirements. DFSS is a highly disciplined six sigma approach to decision making that helps top management improve corporate ROI. Although 3.4 defects per million of opportunities or six (6) sigma is the objective of total quality, an organization has to continuously implement effective designed solution to be as near perfect as possible to reach total quality.
To develop a new product or service, or to redesign a Quality Management System that has reached its inherent performance limits, a six sigma expert in DFSS is required. The DFSS for six sigma model focuses on identifying and translating customer needs and expectations into a robust product, service, process, or management system that consistently satisfies the customer's demand. Like DMAIC for Six Sigma, DFSS for Six Sigma is an iterative six sigma process approach.
What is DFSS for Six Sigma result?
By implementing DFSS for six sigma companies can avoid costly re-designed projects by ensuring that business processes and systems are well designed to build and launch products and services with greater reliability and higher performance-to-cost ratio. To develop a new product, service, or redesign a management system that has reached its inherent performance limits, the DFSS for six sigma model is applied. Every product, process or service has a finite lifecycle. Although Six Sigma is geared toward Quality improvement it can be applied in various ways to achieve the organization's goals. But, regardless of the way it is used within your organization, Six Sigma means data driven decision making.
In the context of total quality and performance DFSS for Six Sigma model focuses on designing new product(s), service(s), process(es) or system(s) by translating customer needs and expectations into a robust product, service or system. Check the Master Tools Box for information about the DFSS for six sigma methodology
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SIX SIGMA BEST PRACTICES
DFSS is used to design or re-design a product or service from the ground up. The expected process Sigma level for a DFSS product or service is at least 4.5 (no more than approximately 1 defect per thousand opportunities), but can be 6 Sigma or higher depending the product. Producing such a low defect level from product or service launch means that customer expectations and needs (CTQs) must be completely understood before a design can be completed and implemented.
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WHAT EXPERTS ARE SAYING
“To calculate the sigma of a process, multiply the number of units processed by the number of potential defects per unit. Then divide that into the number of defects actually made and multiply the whole thing by one million. The result is the number of defects per million operations. According to GE, most high-quality companies operate at about Four Sigma 99 percent perfection and an output of 6,210 defects per million opportunities (DPMO)”
Franck Ardourel
Consultant in Six Sigma
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